Shipping & Delivery Terms

Shipping Times

Most international orders are shipped within 3 - 5 business days of purchase. For freight shipments, please allow 7 - 10 business days for handling and packing. Once the shipping label is created, tracking information will be emailed to you promptly.

​

Estimated delivery times vary by region:

• United States & Europe: Approximately 14 days (2 weeks), depending on weather and seasonal delivery traffic.

• Asia: Approximately 7 - 10 days.

If you have questions about shipping or logistics, or if you can’t find your tracking information, feel free to contact us at vintagejapanhifi.real@gmail.com. We're here to help!

 

 

Customs Charges and Duties

International buyers are responsible for any customs fees, duties, or taxes imposed by their country. These charges are collected separately by your country’s customs office. We strongly recommend visiting your local import office’s website or contacting them directly to understand any potential fees before purchasing vintage audio gear. This ensures you are informed in advance about the charges that may apply upon the item's arrival.

Customs duties are typically calculated based on the total cost of the item, as listed on the proforma invoice. At Vintage Japan HiFi, we strictly adhere to international online business regulations. All items will be declared with their actual sale price and we cannot label them as “gifts” or assign zero value.

If you have additional questions, please feel free to contact us at vintagejapanhifi.real@gmail.com.

 

 

Risks

At Vintage Japan HiFi, we take great pride in restoring and testing every piece to its original factory specifications, collaborating with our esteemed Takumi partners - master craftsmen renowned for their expertise. Every step of the process, from meticulous restoration to secure packaging, is carried out with unwavering attention to detail to ensure your gear arrives in pristine condition.

While we highly recommend in-person pickups whenever possible to maintain the integrity of these sensitive vintage electronics, we understand that international shipping is often the more practical option. To minimize risks, we use industry-leading packing techniques and materials to protect each item during transit.

 

 

Damage Disclaimer:  

We take exceptional care to ensure that all items, whether large or small, are expertly packaged to withstand the journey to your doorstep. Each piece of vintage audio equipment is professionally packed using industry-standard techniques. We meticulously double-pack and double-box every item to provide maximum protection, ensuring your gear has the safest possible journey. Despite our best efforts, we acknowledge that certain risks are inherent in the shipping process, especially when using larger commercial carriers.

 

While we cannot accept responsibility for damage that may occur during transit, we are dedicated to working closely with our clients to address any concerns. Please refer to our Refund Policy for details on how such situations are handled.

Shipping any vintage equipment, presents its unique challenges. By completing a purchase on our website, you acknowledge these risks and agree to indemnify Vintage Japan HiFi against potential losses related to shipping and delivery.

​

Damage or Functional Issues

We understand that damages can occur during the shipping process. To help ensure a smooth resolution, we kindly ask that you inspect the package carefully before opening it. If you notice any signs of rough handling, please take clear photographs of the damaged areas on the package.

If obvious damage is present, please contact us immediately so we can gather all the necessary information to assist with an insurance claim.

​

Please note: Customers are not authorized to send a defective unit to a third-party repair center without our prior consent. We will not cover the cost of repairs that we do not perform or explicitly authorize.

For your peace of mind, every component is thoroughly tested just before packing to ensure it matches the description and is fully functional at the time of shipping.

 

Returns

Please carefully review our Return Policy. You must submit a return authorization to be eligible for any refund.

​

For product support or technical questions, please email vintagejapanhifi.real@gmail.com 

Any and all content of this site is property of Vintage Japan Hifi.